Service Agreement

1. Term of agreement and cancellation

This Agreement takes effect on the date it is signed, shown on the first page (the “Effective Date”). Services begin with your initial service. This Agreement continues until canceled by either party. There is no fixed-term commitment, cancellation fee or early termination fee.

You may cancel at any time by contacting us by phone, email, text message or mail. Cancellation is effective when we receive your request, or on a later date you request. No charges for future service periods will accrue after cancellation, and we will refund any unused prepaid periods and the unused portion of your current period, as described in the Cancellation Policy. You remain responsible for any lawful outstanding charges incurred before cancellation, except where applicable cancellation or refund laws provide otherwise. Nothing in this section limits any statutory right of cancellation, including the right described in Section 15.

We may cancel this Agreement with written notice, and will refund any amount you prepaid for services not yet performed.

2. Services and re-services

We will perform pest control services (“Services”) carefully and professionally, at the frequency and for the covered pests identified on the first page.

If covered pest activity persists or appears between regularly scheduled services, you may contact us to request a complimentary follow-up visit (a “re-service”). We will assess the reported activity and provide additional treatment at no charge when reasonably necessary. Re-services are limited to covered pests and treatment areas within your service plan, and they do not change your regular service schedule.

Because pests can enter from neighboring properties and the surrounding environment, we do not guarantee the complete elimination or permanent prevention of all pest activity. Our re-service commitment is how we stand behind our work.

3. Scheduling and access to your property

You grant us permission to access the service address identified on the first page (the “Service Location”) as reasonably necessary to perform the Services, and you agree to provide reasonable access to areas requiring treatment.

We schedule a one-hour arrival window with you by phone or text. An adult (18 or older) must be present for interior treatments. Please secure pets and unlock gates on service days. If we cannot access the Service Location, we will contact you to reschedule.

4. What is not covered

Services are limited to the pests, treatment areas and service types identified on the first page. Unless specifically included in your plan, Services do not cover:

• Termites and other wood-destroying organisms (quoted separately after a free inspection)
• Rodents, unless your plan includes exterior rodent bait stations
• Birds, bats, snakes and other wildlife (wildlife control we offer is quoted separately after a free inspection)
• Bed bugs
• German cockroach infestations (treated under a separate quote)
• Pests not identified as covered on the first page
• Repair of damage caused by pests

Additional services may be provided under a separate agreement or written quote, and nothing is added without your approval.

5. Price, billing and payment

You agree to pay the initial service fee and recurring charges identified on the first page, on the billing schedule identified there. The initial service fee is charged at your initial service. Billing frequency and service frequency are separate: you are billed on the billing schedule, while service visits happen at the service frequency.

No payment information is collected online. Before your initial service, a member of our team will call you to confirm your arrival time and put a payment method on file with our payment processor. You will not be charged until we have completed your visit.

If a payment is declined or a balance remains past due, we may suspend future Services after notifying you, until the outstanding balance is paid. Suspension does not prevent you from canceling this Agreement or create any cancellation penalty.

We may change your price with at least 30 days’ written notice. You may cancel at any time, with no fee, including before a price change takes effect.

6. Recurring payment authorization

When you provide a payment method on our confirmation call, or later update it, you authorize Company and its permitted assignees to charge it for the initial and recurring charges identified on the first page, on the billing schedule identified there. You may revoke this authorization by notifying us, subject to applicable law and reasonable payment processing requirements; revoking it does not eliminate any lawful outstanding balance. If a scheduled payment falls on a weekend or holiday, it may be processed on the next business day. You keep all of your rights under applicable law concerning unauthorized transactions and payment disputes.

7. Products and your responsibilities

We use EPA-registered products applied according to their labels by licensed or properly supervised technicians, as required by South Carolina law, and we maintain pesticide application records as required by South Carolina laws and regulations.

You agree to follow all instructions, warnings and directions we provide about the Services, and to take reasonable precautions to keep people and pets away from treated areas until any required reentry period has passed. Please tell us about anyone in the home with allergies, chemical sensitivities or pregnancy, and about aquariums, beehives or vegetable gardens at the Service Location. You acknowledge that pest control applications involve certain risks.

8. Limitation of liability

We will exercise reasonable care in performing the Services. To the fullest extent permitted by law, we are not responsible for injuries, illnesses, property damage or other losses caused by pests, including bites, stings, contamination or pest-related damage, or for damage that existed before our Services, except to the extent caused by our negligence or other conduct for which liability cannot lawfully be excluded. We are not liable for indirect, incidental or consequential damages, to the extent permitted by law. Nothing in this Agreement limits any liability or remedy that cannot legally be waived.

9. Communications and notices

You agree that we may contact you by phone, text message and email about scheduling, your service and billing. Message and data rates may apply. Reply STOP to opt out of texts at any time. We will only send marketing messages if you separately opt in.

Notices under this Agreement may be sent to us using the contact information in this Agreement, except where a specific delivery method is required by law. We may send notices to you at the mailing address or email address you provided, subject to applicable law. Please let us know if your contact information changes.

10. Electronic signature

You agree to sign this Agreement electronically, that your typed name and any signature you draw are your legal signature, and that you have received a copy electronically. You may request a paper copy at any time.

11. Assignment

We may assign or transfer this Agreement, in whole or in part, to another business or successor without your prior consent, to the extent permitted by law. Any successor assuming our service obligations under this Agreement will honor its service terms. You may not transfer this Agreement without our prior written consent. This Agreement remains binding on the parties and their permitted successors and assigns.

12. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

13. Entire agreement

This Agreement, including the first page and the Cancellation Policy, is the entire agreement between you and us and replaces all prior oral or written discussions about the Services. Except for price changes made with notice under Section 5, any changes to this Agreement must be agreed to in writing by both parties, unless otherwise permitted by law.

14. Governing law

This Agreement is governed by and interpreted under the laws of the State of South Carolina, without regard to its conflict-of-laws principles. Any legal action arising from or relating to this Agreement must be brought in an appropriate court of competent jurisdiction in South Carolina, subject to applicable law.

15. Buyer’s right to cancel within three business days

For transactions subject to applicable South Carolina or federal home-solicitation sales laws, you have the right to cancel the original transaction without penalty or obligation until midnight of the third business day after the date of the transaction.

You may also use any other cancellation method permitted by applicable law. If you cancel a qualifying transaction on time, we will refund your payments and fulfill our other obligations as required by law. This right is separate from, and does not limit, your right to cancel ongoing Services at any time under Section 1.